Refund policy

Return & Refund Policy for Avant Ultra

At Avant Ultra, we strive to ensure our customers are completely satisfied with their purchases. If you’re not entirely happy, we’re here to help. Please review our return and refund policy below:

1. Eligibility for Returns

  • Items must be returned within 14 days of delivery.

  • Products must be unused, unworn, and in their original condition with all tags and packaging intact.

  • Items purchased on sale or marked as "final sale" are not eligible for returns or refunds.

  • Customized or personalized products cannot be returned.

2. Return Process

  1. Initiate a Return:

    • Contact our customer service team via contact form to request a return authorization.

    • Please provide your order number and a brief explanation for the return.

  2. Pack the Items:

    • Safely package the items, including all original packaging, tags, and accessories.

    • Include a copy of your purchase receipt or order confirmation.

  3. Ship the Return:

    • Use a trackable shipping service to return your items to the address provided by our customer service team.

    • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Refunds

  • Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days to your original payment method.

  • Shipping fees are non-refundable unless the return is due to our error or a defective item.

4. Exchanges

  • If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

5. Defective or Incorrect Items

  • If you receive a defective or incorrect item, contact us within 7 days of delivery via contact form.

  • We will provide a prepaid return label and either replace the item or issue a full refund.

6. Non-Returnable Items

  • Final sale items

  • Gift cards

  • Customized or personalized products

7. Late or Missing Refunds

  • If you haven’t received a refund yet, first check with your bank or credit card provider as processing times may vary.

  • If you’ve done this and still have not received your refund, please contact usia contact form.

For any additional questions or concerns, please reach out to our customer service team at info@shopaug.com.

Thank you for shopping with Avant Ultra!